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Sign into your accountNo Human Touch- Baby Complains About Call Center
November 05 2010
Customer service has been much aided by technology. We can now automate responses, never miss a call and keep track of all the inbound numbers and messages. Companies can set up 24/7 customer service and generate computer responses.
However, a common complaint in the industry is the lack of human touch. Surprisingly people respond better to people than they do computers. This comes at a shock to many of us.
But it seems true, even the children are crying out for a more human element in call centers. Watch this video about a baby expressing his grievances.